How to Cancel Build a bear order

How to Cancel Build a bear order

Cancelling an order can sometimes be confusing, especially if it’s your first time. If you’ve recently made a purchase from Build a Bear and are having second thoughts, don’t fret. We’ve got you covered. This guide will provide you with a straightforward approach on how to cancel your Build a Bear order.

Steps on how to Cancel Build a Bear Order

Step 1: Login to Your Account

Begin by accessing the official Build a Bear website. Once there, log in to your account using the credentials you registered with.

Step 2: Navigate to Order History

Once logged in, go to your account dashboard. Here, find the ‘Order History’ section. This will show you all the purchases you’ve made.

Step 3: Locate Your Order

Search for the order you wish to cancel in your order history. Remember, the sooner you act, the higher the chance of successful cancellation.

Step 4: Initiate Cancellation

If the order status says “Processing” or “Pending”, there should be an option to cancel the order. Click on it.

Step 5: Confirm Cancellation

A prompt will appear, asking you to confirm the cancellation. Review the details, and if sure, proceed to cancel.

Step 6: Check for Confirmation

Once you’ve cancelled the order, a confirmation email should be sent to your registered email address. Ensure that you check and retain this email for future reference.

Step 7: Refunds

Most cancelled orders will be refunded. Depending on your payment method, it might take a few days for the refund to reflect in your account.


Once the order has been shipped, cancellation is typically not possible. However, you can return the order once received.

Refunds usually take between 5-10 business days, depending on your bank or payment provider.

Order modifications depend on the order’s status. If it’s still in “Processing” or “Pending”, you might be able to make changes.

Typically, Build-A-Bear doesn’t charge a cancellation fee. However, always review their policies to be certain.

If the cancel option isn’t visible, it could mean the order is already shipped or at a stage where cancellation isn’t possible.

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