Footlocker is a renowned athletic footwear and apparel retailer. But, just like any other online shopping platform, there may come a time when you need to cancel an order. Whether you ordered the wrong size or simply changed your mind, we’ve got you covered.
Steps on how to Cancel Footlocker Order
Here’s a step-by-step guide on how to cancel your Footlocker order.
Step 1: Log Into Your Footlocker Account
To start the cancellation process, navigate to the Footlocker website. Enter your credentials to access your account. If you checked out as a guest, you might need to create an account using the email address you used for the order.
Step 2: Navigate to “My Orders”
Once you’re logged in, head over to the “My Orders” section. This is where you’ll find a list of all your recent purchases.
Step 3: Find the Order You Want to Cancel
Scroll through your list of orders and locate the one you wish to cancel. Click on the order number to view more details.
Step 4: Check the Order Status
Before proceeding, ensure that your order status is still “Processing” or “Pending”. Once it changes to “Shipped”, cancellation might not be possible.
Step 5: Click on “Cancel Order”
If your order is still eligible for cancellation, you’ll see a “Cancel Order” button. Click on it and follow the on-screen instructions.
Step 6: Confirm Cancellation
You will be prompted to confirm your decision. Once you’re sure, click “Yes” to finalize the cancellation.
Step 7: Check Your Email for Confirmation
After successfully cancelling, Footlocker will send a confirmation email. This email will contain details of your cancellation and information on any refunds.
Step 8: Contact Footlocker Customer Service
If you encounter any issues during the cancellation process, or if the “Cancel Order” button is not visible, it’s best to contact Footlocker customer service directly. They can provide further assistance.