Jollibee, the popular fast-food chain, has made ordering food more convenient with its mobile app. But what if you change your mind or make an error in your order? Don’t worry; we’ve got you covered. Here’s a step-by-step guide on how to cancel an order in the Jollibee app.
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Step-by-step guide on How to Cancel Order in Jollibee App
Step 1: Open the Jollibee App
Start by launching the Jollibee app on your smartphone. Ensure you’re logged in to your account.
Step 2: Navigate to ‘My Orders’
Once inside the app, head to the ‘My Orders’ section. This is where you’ll find a list of all your recent orders.
Step 3: Find the Order You Want to Cancel
Scroll through your orders and locate the one you wish to cancel. Tap on it to view the order details.
Step 4: Cancel the Order
If the order is still in a pending or processing state, you should see a ‘Cancel Order’ button. Tap on it. If you don’t see this option, it might be too late to cancel, and you may need to contact Jollibee’s customer service.
Step 5: Confirm Cancellation
A prompt will appear asking you to confirm the cancellation. Tap ‘Yes’ or ‘Confirm’ to proceed.
Step 6: Check for Refund Details
Once the order is canceled, check for any refund details. Depending on your payment method, the refund process might vary.
Step 7: Keep an Eye on Notifications
The Jollibee app will likely send you a notification confirming the cancellation. Ensure you keep these notifications enabled for timely updates.
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