Verizon Fios, while known for its high-speed internet and quality service, might not be the right fit for everyone. Whether you’re moving, switching providers, or simply want to disconnect, this guide will walk you through the process of how to cancel Verizon Fios.
Step-by-Step Guide on How to Cancel Verizon Fios
Step 1: Prepare Necessary Information
Before initiating the cancellation, gather your account number, billing address, and other relevant details.
Step 2: Contact Verizon Fios Customer Service
Dial the Verizon Fios customer service number. Navigate through the automated system until you reach a representative.
Step 3: Explain Your Reason for Cancellation
The representative will likely ask why you’re cancelling. Be prepared to explain your reasons, whether they’re due to pricing, service issues, or other concerns.
Step 4: Return Equipment
If you’ve rented equipment from Verizon Fios, such as routers or set-top boxes, ensure you return them to avoid additional charges.
Step 5: Confirm Cancellation
Before ending the call, confirm the cancellation date and any potential prorated charges or refunds.
Step 6: Keep a Record
Always keep a record of the conversation, including the representative’s name, date of the call, and any confirmation numbers.