How to Cancel Verizon Fios

How to Cancel Verizon Fios

Verizon Fios, while known for its high-speed internet and quality service, might not be the right fit for everyone. Whether you’re moving, switching providers, or simply want to disconnect, this guide will walk you through the process of how to cancel Verizon Fios.

Step-by-Step Guide on How to Cancel Verizon Fios

Step 1: Prepare Necessary Information

Before initiating the cancellation, gather your account number, billing address, and other relevant details.

Step 2: Contact Verizon Fios Customer Service

Dial the Verizon Fios customer service number. Navigate through the automated system until you reach a representative.

Step 3: Explain Your Reason for Cancellation

The representative will likely ask why you’re cancelling. Be prepared to explain your reasons, whether they’re due to pricing, service issues, or other concerns.

Step 4: Return Equipment

If you’ve rented equipment from Verizon Fios, such as routers or set-top boxes, ensure you return them to avoid additional charges.

Step 5: Confirm Cancellation

Before ending the call, confirm the cancellation date and any potential prorated charges or refunds.

Step 6: Keep a Record

Always keep a record of the conversation, including the representative’s name, date of the call, and any confirmation numbers.


Yes, you can initiate the cancellation process online by logging into your account, but you might still need to speak with a representative to finalize the cancellation.

Depending on your contract, there might be early termination fees. It’s essential to review your agreement or ask the representative about any potential charges.

You can return equipment to a local Verizon Fios store or use the provided return shipping label, if applicable.

Yes, Verizon Fios offers a vacation suspension option, allowing you to temporarily pause your service.

Typically, you’ll have a grace period to access your Verizon email. After that, you might lose access, so ensure you backup or transfer important emails.

While the call might only take a few minutes, the actual service disconnection can take up to 24 hours.

If you’ve prepaid for services beyond your cancellation date, you might be eligible for a prorated refund. Discuss this with the representative.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *